Returns & Exchanges

Returns & Exchanges

Cancellation

You may cancel your order within 48 hours of placing it. Please allow 3-5 business days for the refund to complete its process and refund the payment.

Returns

- Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

- To complete your return, we require a receipt or proof of purchase.

- There are certain situations where only 70% - 80% refunds are granted (if applicable).

   Return Products damaged.

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will be applicable.

- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

-  Depending on where you live, the time it may take for your exchanged product to reach you may vary.

To return your product

1) You should email us at info@eidecor.com, explain to us why you want to return your product(s).

2) We will review the return request and reply to you in the next 24 hours. 

3) If we approve your request, you can prepare your items and deliver it back to us.

Don't forget to leave the receipt or proof of purchase in your return package.

Return Address：

BAOKESHI (HANGZHOU) TECHNOLOGY LTD

No.1008, Xiangjianglai Times Center, Shangcheng District, Hangzhou City, Zhejiang Province, China.

Phone: +8617805811130

Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 3-5 business days for the refund to return the payment.

Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account.
Then check your bank card balance, it may take some time before your refund is officially posted.

- If you’ve done all of this and you still have not received your refund yet, please contact us at info@eidecor.com

Gifts

- If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.